Last week we talked about why customers are so impatient. If you happened to have missed it, you must really ask yourself, what were you…
Thank you, AMAZON. As wonderful as everyone may think AMAZON is, it has changed us. It has created a society of people who demand instant gratification. It started with free two-day delivery, then one day, and now they are delivering within hours via drone. However, it is not only Amazon’s fault, but it actually began with the internet. The internet has made any piece of information we want available with a click of a button. And don’t forget about the smartphone. Now that information, doesn’t even require the use of a computer, people now have access to all that information in their pockets. You can’t even have a good debate about sports trivia, history, or any other facts, because all someone needs to do is look up the answer on the internet and the debate is then over.
Ever since the wheel was invented people have had the desire to get things done faster and this leaves no room for patience.
The key to overcoming a customer’s impatience is first understanding what is causing it. Now that we understand the major reasons customers experience impatience, what do we do about it? Our manager’s even ourselves might say, “just slow them down.” But how exactly do we do that. I am saving that for next week. Given the fact that dealing with an impatient customer and slowing them down is such an important skill, that it deserves its own article. So, I will see you same bat time, same bat channel with the answers.
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