Master Certification – How to Overcome ANY Objection – Lesson 9

Select the right answer:

Who said: “Success comes from keeping the ears open and the mouth closed.”

Fill in the blanks:

If you were meant to talk more than you listen you would have two __________ and one __________.

Select the right answer:

Actively Listening to your will…

Select all that apply:

Which of the following gestures should you beware of using:

Select all that apply:

Which of the following are Acknowledging gestures:

Select all that apply:

Which of the following statements show the customer that you are interested in what they have to say:

True or False:

Taking notes shows that you are concerned about what the customer is saying.

True or False:

You can listen to the customer with your eyes.

Select the right answer to fill in the blank:

Active Listening is the __________ step in the Highway to Overcoming ANY Objection.

Select all that apply:

Positive visual clues include:

True or False:

Listening carefully does not demonstrate a sincere concern for your customer’s objection.

Select all that apply:

Negative visual clues include:

True or False:

Listening carefully demonstrates a sincere concern for your customer’s objection.

Match the gesture with the meaning:

Select the right answer:

While Active Listening you should be:

Match the gesture with the meaning:

True or False:

Selling is Telling.

True or False:

Telling is not Selling.

True or False:

You should always let the customer finish their complete statement before you plan what you are going to say next.

True or False:

You should prepare what you are going to say next while your customer is talking so that you are prepared to respond when they are done.