Master Certification – How to Overcome ANY Objection – Lesson 4

True or False:

A complaint is a form of objection.

Fill in the blank:

A __________ is an expression of grief, pain, or dissatisfaction.

Fill in the blanks:

A __________ __________ is a statement raised by a customer to give the appearance that they are not going to proceed forward.

True or False:

Complaints are reasons not to do something.

Select all that apply:

The best way(s) to handle a complaint is to:

True or False:

A stall is meant to bring the transaction to a standstill.

Fill in the blank:

A __________ is meant to bring the transaction to a standstill.

True or False:

Fill in the blanks:

A _________ __________ is an insincere reason for not buying.

Select all that apply:

A selling stall is a questions or statement raised by a customer to:

True or False:

A selling stall is different from an excuse.

True or False:

The most common reason a customer wants to stall a transaction is fear.

Select all that apply:

Customers fears are:

True or False:

Presenting the salesperson with a stall versus saying ‘no’ makes the customer feel better and is easier to do.

Select the right answer:

Customers fear:

Select the right answer:

Selling stalls include:

Select all that apply:

Selling stalls include:

True or False:

It is easier to for a customer to just say ‘no’ than to stall the transaction.

True or False:

Customers can be sold if you use the right words and phrases.

True or False:

Customer’s believe that if they stall the transaction the salesperson will get the ‘hint’ that they are not interested.

Match the definitions:

True or False:

You must acknowledge a complaint before moving forward.

Select the right answer:

“This vehicle is pretty expensive” should be: