Master Certification – How to Overcome ANY Objection – Lesson 10

Select the right answer:

Acknowledgment with Agreement is the ______ step in the Highway to Overcoming ANY Objection.

True or False:

To Hear and Understand the customer is to listen to everything the customer has to say in order to acknowledge and agree with them.

True or False:

To Relate is to understand the objection from the customers point of view.

True or False:

To Pause is to take a brief moment to ensure you understand what the customer is look for.

True or False:

To Restate to Clarify is to rephrase the objection back to the customer in the form of a question to get clarification.

True or False:

To Reflect to Determine the Appropriate Process to Follow is to analyze what the customer has said and the best course of action to take.

True or False:

To Take Action is to act upon the determined process and transition to the next step of that process.

Match the step to the definition:

Fill in the blanks:

To _________ and __________ the customer is to listen to everything the customer has to say in order to acknowledge and agree with them.

Fill in the blank:

To _________ is to understand the objection from the customers point of view.

Fill in the blank:

To __________ is to take a brief moment to ensure you understand what the customer is look for.

Fill in the blanks:

To ______ to ______ is to rephrase the objection back to the customer in the form of a question to get clarification.

Fill in the blanks:

To ______ to ______ the Appropriate ______ to Follow is to analyze what the customer has said and the best course of action to take.

Fill in the blanks:

To __________ __________ is to act upon the determined process and transition to the next step of that process.

Select all that apply:

Acknowledgement with Agreement phrases include:

True or False:

Acknowledgment with Agreement phrases can be combined to be more powerful.

True or False:

“That makes sense and I take full responsibility for not providing you with all of the information to make a decision,” combines multiple Acknowledgment with Agreement phrases.

True or False:

“That makes sense and I take full responsibility for not providing you with all of the information to make a decision,” combines multiple Acknowledgment with Agreement phrases.

True or False:

It is a best practice to Restate to Clarify even if you have a full understanding of the objection.

Select the right answer:

After you have Acknowledged with Agreement, what is the next step of the Highway to Overcoming Any Objection?