The Incoming Sales Call is one of, if not the most important customer leads you can get. Especially, in current times, more people are calling the dealership than ever before. If you can proper assist these customers, set an appointment with them, and that appointment shows up, you will have yourself a sale.
During this course you will learn:
- The Road to the Appointment
- How to Be Prepared
- How to Greet a Customer Who Calls
- The Reasons a Customer will Call
- Begin to Appraise the Customer’s Current Vehicle
- Confirm You Understand Your Customer
- Gather Customer Contact Information
- How to Offer an Alternative
- How to Set the Appointment
- Ensure Your Customer has Your Information
- How to Properly End the Call
- What Next?