Total Cost of Ownership Savings
This topic is to discuss the Close – Total Cost of Ownership Savings. Please leave your comments below regarding this close.
Customer: “I think these payments are too high Julie.”
Salesperson: “I can appreciate that you feel the payments are too high Steve, however when you say that are you considering all of the total cost of ownership savings?”
Customer: “What do you mean?”
Salesperson: “Well Steve, your new _____ will get 6 more miles per gallon than your current vehicle. With your current driving habits that will save you $300-$400 per year. This vehicle is also less expensive to maintain than your current vehicle, that will save you another $300-$400 per year. And tell me this, how much warranty is left on your current vehicle?”
Customer: “It is about to expire.”
Salesperson: “You and I both know that means you are going to incur repair costs raising your current outlay every month. You will not have these expenses with your new ______. As you can see Steve, when you consider the total cost of ownership savings you are not really taking on a lot more and for that small amount you get to enjoy all of the benefits of owning the ______. Like, the navigation, safety features and the entertainment system. You have to admit this makes the most sense, right?”
Customer: “Yes, it does.”
Salesperson: “Congratulations. I will get your paperwork started.”
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