Community Discussions

Find answers, ask questions, and connect with your

  • Posted by Joe Caruso on November 21, 2020 at 1:36 pm

    This topic is to discuss the Close – Netflix. Please leave your comments below regarding this close.

    Customer: “I just don’t have the budget for this Julie.”

    Salesperson: “Of course you don’t have budget for it. You have Netflix, don’t you?”

    Customer: “Yes.”

    Salesperson: “You did not have that in your budget until you signed up right?”

    Customer: “That’s different.”

    Salesperson: “I can see how you might feel that way Steve. However, it is more similar than you might think. Netflix is a small monthly payment that you decided you would figure out a way to pay for it because you see the value in the entertainment Netflix offers. The difference between the new vehicle and your current one is just the same, a small monthly payment difference that you will find a way to make because you see the value, right?”

    Customer: “You’re right. Let’s do this.”

    Salesperson: “Perfect Steve, you are going to get a lot more out of this vehicle than you do your Netflix subscription.”

    Practice Script Download

    Audio Script Download

    Joe Caruso replied 2 years, 4 months ago 1 Member · 0 Replies
  • 0 Replies

Sorry, there were no replies found.

Your current points total:

The more you use the platform, the more points you earn!

0 Points

Achievements & Badges

What will you earn next?



You're clearly committed to learning. Aim for 100 total points and win the Student badge!



You want to stand out from the crowd. Aim for 300 total points and win the Scholar badge!



Why not shoot for the stars? Be the most committed person on the team by reaching 500 total points to win the Genius badge!

Ready, Set, Go


Set up your profile and have a look around...

3 Steps

  • Add profile avatar
  • Upload profile cover image
  • Add / edit profile information

Conversation Contributor

10 Points

Interact frequently with others on the platform to complete the challenge and earn your badge +10 points!

4 Steps

  • Reply to a forum topic at least 3 times in one week.
  • Comment on an article at least 3 times in one week.
  • Make a daily visit to the platform at least 3 times in one week.
  • Reply to an item in the news feed at least 1 time in one week.