Do You Aim to WOW Your Customers?
Do you understand what it means to WOW your customers? Do you understand the importance of WOWing your customers? Do you really understand what is
July 25, 2022
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Transactional Focused or Relationship Driven
Recently a friend of mine posted the following question on LinkedIn as a poll: Is #autosales a transaction focused business or a relationship business? Is
July 18, 2022
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Create Your Own Inspiration
Have you ever had writer’s block? If you haven’t, congratulations, however I am sure most of you have. I have been suffering from writer’s block
July 11, 2022
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Time to Look in the Mirror
Here we are again, another first half of a year gone. 2022 is officially halfway over, and now is the perfect time to look in
July 5, 2022
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Are You Watching Game Film?
EVERY pro athlete watches game film. They study their competition. They watch and analyze their past performances. They spend as much time doing this, if
June 27, 2022
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The Greatest Salesperson I Know
Over the course of my 27-year career in the retail automotive sales industry, I worked with many great salespeople. Some are even better than me,
June 20, 2022
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Is Negotiating a Required Skill Set for a Salesperson?
Recently I was moving my books out of my garage. I needed to make room for my Jeep’s top and doors. I brought all the
June 13, 2022
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Are You Trainable?
“Do you know why they could not put Humpty Dumpty back together again?” “Because he fell from such a high place.” Are you trainable? Are
June 6, 2022
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How to Handle the Number One Internet Lead Objection
Everywhere you turn, people are talking about the digital retail experience. People are debating about the experience the customer wants. Some people are in the
May 31, 2022
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How is Your Customer Service, Right Now?
In today’s climate, vehicles are bringing higher prices than at any other time in history. In the majority of cases, this is not because dealers
May 23, 2022
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Offer Information Overload
Are you more comfortable making a decision when you have all the facts and information? Or do you prefer to have just a tiny amount
May 16, 2022
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Do You Ask for the Sale?
Most salespeople would answer this question with an astounding “YES!” However, upon further examination, they only ask for it when they think the customer will
May 10, 2022
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